LegitGrails Financial
Guarantee
Guaranteed 100% reimbursement or fair market value if your item authenticated by LegitGrails is found to be inauthentic
How it works
How it works
Apply for the Financial Guarantee
Apply for the Financial Guarantee
Apply for the Financial Guarantee
Complete our application form, and our sales team will reach out to you shortly.
Activate Your Financial Guarantee
Activate Your Financial Guarantee
Activate Your Financial Guarantee
Choose the Financial Guarantee option when you submit your item for authentication.
Get Your Сertificate
Get Your Сertificate
Get Your Сertificate
Get a certificate of authenticity, backed by our 100% financial guarantee.
Questions & answers
Questions & answers
What is the Financial Guarantee?
What is the Financial Guarantee?
LegitGrails' Financial Guarantee provides 100% reimbursement of the purchase value or fair market value if an item authenticated by LegitGrails is found to be inauthentic within one year of authentication.
LegitGrails' Financial Guarantee provides 100% reimbursement of the purchase value or fair market value if an item authenticated by LegitGrails is found to be inauthentic within one year of authentication.
Who can apply for the Financial Guarantee?
Who can apply for the Financial Guarantee?
Registered and operating businesses in the resale industry, including consignors, marketplaces, pawn stores, and similar businesses.
Registered and operating businesses in the resale industry, including consignors, marketplaces, pawn stores, and similar businesses.
Are all orders covered by the Financial Guarantee?
Are all orders covered by the Financial Guarantee?
The Financial Guarantee may only be activated for authentications with a 24-hour response time.
The Financial Guarantee may only be activated for authentications with a 24-hour response time.
What items are eligible for the Financial Guarantee?
What items are eligible for the Financial Guarantee?
All items except jewelry, watches, and Hermès Birkin/Kelly bags.
All items except jewelry, watches, and Hermès Birkin/Kelly bags.
What is the validity term for the Financial Guarantee?
What is the validity term for the Financial Guarantee?
The guarantee is valid for one year from the date of the original authentication result.
The guarantee is valid for one year from the date of the original authentication result.
What happens if my item is found inauthentic?
What happens if my item is found inauthentic?
LegitGrails will reimburse 100% of the item's purchase value or its fair market value.
LegitGrails will reimburse 100% of the item's purchase value or its fair market value.
How do I initiate a dispute?
How do I initiate a dispute?
Contact LegitGrails at guarantee@legitgrails.com within the one-year guarantee period to start the dispute process.
Contact LegitGrails at guarantee@legitgrails.com within the one-year guarantee period to start the dispute process.
What happens during the dispute?
What happens during the dispute?
LegitGrails will review the initial authentication outcome with both internal and external independent experts, investigating documents and proofs provided by the customer. The final decision will be based on these authentication results and is final. For more details, please refer to our policy.
LegitGrails will review the initial authentication outcome with both internal and external independent experts, investigating documents and proofs provided by the customer. The final decision will be based on these authentication results and is final. For more details, please refer to our policy.